Privacy policy
Last updated:
Controller
The provider of LineRig. Contact: [email protected].
Website
The hosting provider processes technical data such as IP addresses in its server logs to deliver the site securely.
Cookies and analytics
Only if you accept them in the cookie notice, the website uses Google Analytics (through Google Tag Manager, provided by Google Ireland Limited) and PostHog (PostHog Inc.) to measure how it is used: visits, pages viewed, device and approximate location, where visitors come from (including our ads), and clicks on Download and Buy. These tools set cookies or similar storage and may process data outside the EU under their own safeguards. Without your consent they set nothing. You can change your choice at any time under Cookie settings at the bottom of every page.
Purchases
Payments are processed by Paddle as an independent controller under its privacy policy. We receive only the order data needed to issue and support your licence (such as your name, email address and country) and keep it as long as needed for that and as required by law.
Free trial
If you ask for a free trial (in the app or at linerig.com/trial), we process your email address, the role you chose (optional), the source of the request (app or website), the app version, your country (from the network, without the IP address), the trial’s dates and how many keys we emailed. We need this to send you the key, which carries your email address as its licensee, to keep it to one trial per address, to support you, and to see how the trial is used (legitimate interest; the key itself is provided under the licence terms).
The data is stored in a Cloudflare D1 database in the EU (Cloudflare, Inc.), the email is sent by Resend (EU region, Resend, Inc.), and the trial is a person in PostHog (EU hosting) with your email address, so that the app’s usage data after you activate the key belongs to it (see below). To prevent abuse we keep short-lived counters of requests per network as a keyed hash of the IP address, never the address itself, and the form uses Cloudflare Turnstile to keep automated requests out.
We keep a trial record for 24 months after the trial ends, unless you buy a licence (then the order rules apply). Every trial email has a link that removes your address and trial record at once, including the PostHog person; afterwards we keep only a keyed hash of the address, so it cannot start another trial. We do not send newsletters or advertising to trial addresses.
The app
The app sends anonymous usage data to PostHog (EU hosting, PostHog Inc.) to show which features are used and where it fails: for example the app version and operating system, which parts are placed and how often, Run and Reset, the kind of PLC connected, how many assistant messages and tools were used, which settings were changed, and error types. Each installation has a random id that is not linked to you, your licence or your computer; no person profile is kept, the IP address is discarded and no location is looked up. Only when you activate a free trial key while usage data is on, the installation’s usage data from then on is linked to that trial (its id, not your email address, is sent), so it belongs to the trial’s person described above; turning usage data off ends this link. Plants, project and part names, file paths, keys, chat text and licence details are never sent. Events wait on your computer while it is offline. You can turn this off at any time under Preferences › General › Share anonymous usage data, which also deletes what has not been sent yet.
Apart from that, the app connects only to the PLC address you enter. If you use the AI assistant, your messages, attached files and plant data go directly to Anthropic under your own API key and are governed by Anthropic’s terms; we do not receive them.
Your rights
Under the GDPR you may ask for access to, correction or deletion of your data, and you may complain to a supervisory authority.